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info@miniature-town.com

Store Policies

Shipping & Processing Times

Processing time

The order processing normally takes 2-5 business days. Processing includes 3d printing the items, checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you whenever available (all U.S. and most international shipments). Processing time should be added to the total delivery time.

Estimated shipping times

U.S.: 3-5 business days
Canada: 1-3 weeks
Europe: 2-3 weeks
Other Countries: 3-4 weeks

Actual delivery time will depend on the shipping method you choose and the postal service, both in the U.S. and in your country if shipping internationally.

Delays

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by weather, post office delays or international customs (for orders outside the US), that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

Customs fees for orders outside the U.S.

In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Miniature Town has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Track your order

If your order has been shipped using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.

RETURNS & EXCHANGES

We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.

  • Contact us within 7 days of the delivery date to start a return. Send an email to info@miniature-town.com
  • Items must be not altered in any way in order to be accepted for exchange or refund.
  • Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional charge.

Questions about your order?

Please contact me if you have any questions or concerns about your order.

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